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How do I recover a forgotten password?

Last updated 10 November 2026

To retrieve your password, please follow these steps:

  1. On the Log In screen, click Forgot Password.

  2. Enter your account details in the form as indicated and click Submit.

  3. Check your email inbox for your updated account and password details.

  4. Look in your spam or junk folder if the email does not arrive within a few minutes.

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