How do I lodge a complaint?
Colossalbet has a genuine commitment to ensuring our clients receive the industry benchmark in customer service.
If you need to lodge a complaint with respect to an issue with your Colossalbet account, please email us at support@colossalbet.com.au with the details. Our team will endeavour to resolve all complaints in a timely manner.
If your complaint relates to minimum bet requirements for NSW thoroughbred races and we are unable to resolve your issue, you can lodge a complaint with Racing NSW online at https://www.racingnsw.com.au/minimum-bet-limits-complaints-report/
If your complaint is of a general nature and we are unable to resolve your issue, you can lodge a complaint with Liquor & Gaming NSW:
Secretary, Sports Betting Disputes Panel, Liquor & Gaming NSW
GPO Box 7060, Sydney NSW 2001
Telephone: (02) 9995 0487
Fax: (02) 9995 0480