10 Responsible Gambling

10A Colossalbet takes reasonable steps, including checks against BetStop – the National Self-Exclusion Register, to prevent self-excluded and BetStop-registered persons from opening or using an Account. These checks rely on the accuracy of the details you provide. If you wish to self-exclude, use the Responsible Gambling tools in the My Account section of the Website or app, visit BetStop at www.betstop.gov.au, or email our Customer Service Team at support@colossalbet.com.au.

10B If you are a self-excluded or BetStop excluded customer, you must not attempt to open an account or place any bets with us. If you open an account whilst you are excluded you are fully liable for your actions and for all activity and bets placed on your account. Any account opening or bet placement that circumvents Colossalbet’s Responsible Gambling or BetStop checks by manipulation or omission will be treated as Fraud and reported to the relevant Authorities.

10C Colossalbet does not market or promote to individuals younger than 18 years old, and does not knowingly market to individuals for whom gambling has become a problem. Where a responsible gambling concern is identified on an Account, Colossalbet may suspend promotional offers and marketing to that Account.

10D To view Colossalbet’s Responsible Gambling Policy refer to the Responsible Gambling link on our website.

10E If you open or use an Account using details that differ from those you provided to BetStop (for example a different first name, email address or mobile number) and, as a result, our checks do not identify you, you are responsible for all activity on your Account and Colossalbet is not liable to refund any amounts lost.

10F If you allow a person who is self-excluded, BetStop-registered or otherwise prohibited from wagering to access, use or fund your Account, you will be in serious breach of these Terms. Colossalbet may close your Account, deal with any remaining funds in accordance with law, and report the matter to the relevant authorities.

10G Responsible gambling check-ins. Colossalbet may contact you to check that you are comfortable with your gambling. You must answer truthfully, including telling us if you are registered with BetStop or have any concerns about your gambling. Colossalbet relies on your responses.