How long does a withdrawal take to reach my bank account?
Withdrawal processing times depend on the payment method you choose: EFT (Bank Transfer) or PayID.
EFT (Bank Transfer) Withdrawals
Our banking team processes EFT withdrawals Monday to Friday at 9:00 AM and 5:00 PM (AEST/AEDT). No EFT withdrawals are processed on weekends or public holidays.
First-Time Withdrawals: Typically take up to 48 hours to reach your account after approval.
Subsequent Withdrawals: Usually arrive the same day if requested before a processing window, or within 1 to 2 business days depending on your bank.
Weekend Requests: Any withdrawal requested after 5:00 PM on Friday will be processed the following Monday at 9:00 AM.
Canceling a Pending Withdrawal: You can cancel an EFT withdrawal if it is still listed as pending. Once a withdrawal is approved, it enters the processing queue and cannot be canceled.
PayID (Instant Withdrawals)
PayID offers real-time fund transfers directly to your bank account.
First PayID Withdrawal: May take up to 1 hour due to standard New Payments Platform (NPP) security checks for new payees.
Subsequent PayID Withdrawals: Processed instantly once your first withdrawal is complete.
Instant PayID Eligibility Criteria: To qualify for instant PayID processing, your transaction must meet all of the following conditions:
Amount: The aggregate withdrawal amount must be between $10.00 and $1500.00.
Frequency: Limited to one instant withdrawal per calendar day.
Account Requirement: You must have made at least one successful PayID deposit prior to withdrawing.
If you need further assistance with your withdrawal, please contact our Customer Support Team.