How do I cancel a pending withdrawal?

If you have requested a withdrawal and changed your mind, whether you can cancel it depends on the payment method you selected.

EFT (Electronic Funds Transfer) Withdrawals

Yes, EFT withdrawals can be cancelled while they are still processing. To request a cancellation, please reach out to our Customer Support team directly via the Chat Icon in the Colossalbet app or website. Our team will check the status of your transaction and attempt to halt the processing for you.

PayID Withdrawals

No, PayID withdrawals cannot be cancelled. PayID transactions are designed to process instantly. Because the funds are transferred and cleared in real time, the process cannot be stopped or reversed once it has been initiated.